Master Hardware Catalog Overview
1. Purpose
This Master Hardware Catalog Overview is the entry point for all end-user device standards across the enterprise. It consolidates approved laptops, desktops, mobile devices, tablets, handhelds, and peripherals offered through the IT Procurement portal and used during employee onboarding, role transitions, and refresh cycles.
The catalog supports three primary workforce segments:
- Corporate office staff — headquarters, regional offices, and shared service centers.
- Retail workforce — store associates, store managers, and back-of-house personnel.
- Field workforce — line technicians, installation crews, and network field engineers.
2. Catalog Structure
The hardware catalog is organized into eight functional categories. Each category links to one or more detailed catalog documents (see Section 6).
| Category | Description | Primary Audience |
|---|---|---|
| Laptops | Portable Windows-class computing devices for corporate and engineering staff | Corporate, Engineering, Sales |
| Desktops & Workstations | Fixed-location compute platforms including thin clients | Call center, lab, secure-area users |
| Smartphones | Cellular-enabled handsets with corporate MDM enrollment | Mobile employees, managers, executives |
| Standard Tablets | Light-duty enterprise tablets for productivity and signage | Sales, training, retail back-office |
| Rugged Tablets & Handhelds | Field-grade devices for outdoor and industrial environments | Field technicians, network engineers |
| Retail Devices | Point-of-sale tablets, customer-facing displays, queue handhelds | Retail associates and store managers |
| Peripherals & Accessories | Monitors, docks, headsets, input devices | All segments |
| Specialty Hardware | Lab equipment, secure workstations, biometric peripherals | Restricted-use only |
3. Approval Status Definitions
Every device in the catalog carries an approval status. These statuses govern who may request the device and through which workflow.
- Standard — Approved for self-service requisition by any eligible employee whose role matches the device profile. No additional approval beyond line-manager sign-off.
- Restricted — Requires director-level approval and a documented business justification. Common for high-cost workstations, executive devices, and elevated-security configurations.
- Exception-Only — Issued solely when no Standard alternative meets a documented requirement. Requires approval from the End-User Computing Steering Committee and, for security-classified roles, the Chief Information Security Officer.
4. Lifecycle Status Definitions
Each device is tagged with a lifecycle status that informs refresh planning and inventory decisions.
- New Model — Introduced within the current fiscal year and prioritized for new deployments.
- Current Standard — The default offering for the listed role profile.
- Mature — Continues to be supported for the remainder of its refresh cycle, but no longer the default for net-new orders.
- Nearing Retirement — Planned end-of-life within twelve months. Not available for new deployments; replacement only.
- End-of-Life (EOL) — No new deployments. Existing units remain supported until the published EOL service date.
5. How to Use This Catalog
1. Identify the requester’s role using the Role-Based Device Assignment Matrix (Document HW-CAT-002).
2. Confirm the default device family assigned to that role and check its approval status.
3. Verify lifecycle status to ensure the device is available for new deployments.
4. Check security and compliance posture in the Security & Compliance Standards document (HW-CAT-005) before issuing devices in regulated or restricted-handling roles.
5. Submit the order through the IT Procurement portal. Onboarding requests follow the workflow described in HW-CAT-010.
6. Companion Documents
| ID | Title |
|---|---|
| HW-CAT-002 | Role-Based Device Assignment Matrix |
| HW-CAT-003 | Laptop & Portable Workstation Specifications |
| HW-CAT-004 | Field & Retail Workforce Device Catalog |
| HW-CAT-005 | Security & Compliance Standards for End-User Devices |
| HW-CAT-006 | Hardware Lifecycle, Refresh, and Replacement Policy |
| HW-CAT-007 | Accessories & Peripherals Catalog |
| HW-CAT-008 | Desktop & Workstation Specifications |
| HW-CAT-009 | Smartphone & Standard Tablet Specifications |
| HW-CAT-010 | New Hire Hardware Provisioning Standards |
7. Catalog Governance
- The catalog is reviewed quarterly by the End-User Computing Steering Committee.
- Device additions, retirements, and approval-status changes are published in the FY26 Catalog Change Log.
- Exceptions and deviations are tracked in the Hardware Exception Register and reviewed monthly.
- Questions should be routed to the EUC Service Desk through the standard intake channel.