Master Training Catalog Overview

Document ID: TRN-CAT-001 Version: FY26 Q2 Owner: Learning & Development (L&D) Operations Applies To: All employees, contractors with extended assignments, and managed-service partners performing role-equivalent work

1. Purpose

This Master Training Catalog Overview is the entry point for the enterprise training program. It consolidates mandatory, role-required, recommended, and optional courses across the corporate, engineering, retail, field, call center, sales, and leadership populations. It is used by HR during onboarding, by managers when reviewing team development plans, and by L&D Operations when administering the program.

Training described here applies to the same workforce segments and role profiles defined in the Hardware Catalog (HW-CAT-001 through HW-CAT-010). Role names used in this catalog match role names used there so that role-based assignments cross-reference cleanly.

2. Catalog Structure

The catalog is organized into seven program areas. Each program area is documented in its own companion document and owns the authoritative course detail for its scope.

Program Area Scope Course Code Prefix Companion Document
New Hire Mandatory Day 1–30 universal training for every new hire NEW- TRN-CAT-003
Security & Compliance Annual mandatory training and tier-specific security training SEC- TRN-CAT-004
Engineering Technical Role-specific technical curriculum (software, network, AI, data, IT admin) ENG- TRN-CAT-005
Field Workforce Safety & Certification Safety training and device-specific certifications for field roles FLD- TRN-CAT-006
Retail Product knowledge, POS workflows, customer-service standards RTL- TRN-CAT-007
Call Center & Customer Operations Voice handling, escalation, quality, customer-data privacy in support contexts CCO- TRN-CAT-008
Leadership & Management Development New manager, people management, senior leader development LDR- TRN-CAT-009

3. Course Categories

4. Course Status Definitions

5. Course Attributes

Every course card in this catalog includes the following attributes so they can be applied consistently by managers, the assignment automation, and the L&D administration tooling:

6. Role-Based Training Requirements (Summary by Workforce Segment)

This summary maps each workforce segment to the program areas that contribute training requirements for that segment. Detailed role-to-course assignments are in TRN-CAT-002. Program-specific requirements are in the program documents listed in Section 2.

Workforce Segment Applicable Program Areas
Corporate Office Staff New Hire Mandatory; Security & Compliance (Tier 1 baseline; Tier 2 for sensitive-data roles); Leadership (managers and above)
Engineering New Hire Mandatory; Security & Compliance (Tier 1, Tier 2; Tier 3 for IT Administrators and Security Operations Analysts); Engineering Technical; Leadership (tech leads and above)
Retail New Hire Mandatory; Security & Compliance (Tier 1; payment-handling compliance); Retail; Leadership (store managers and above)
Field New Hire Mandatory; Security & Compliance (Tier 1; Tier 2 for network access); Field Workforce Safety & Certification; Leadership (crew leads and supervisors)
Call Center & Customer Operations New Hire Mandatory; Security & Compliance (Tier 1; customer-data privacy); Call Center & Customer Operations; Leadership (floor leads and supervisors)
Sales New Hire Mandatory; Security & Compliance (Tier 1, Tier 2); Leadership (account managers and above)

7. Demo Persona Reference

Where this catalog uses a concrete new-hire example, the example employee is Aiden Carter, an AI Engineer joining Bellevue HQ in FY26 Q2. Aiden’s manager is Devin. Role-required curriculum for AI Engineer is in TRN-CAT-005, Section 5. Aiden’s combined onboarding training plan is illustrated in TRN-CAT-002, Section 9.

8. How to Use This Catalog

1. Identify the employee’s role using the Role-Based Training Requirements Matrix (TRN-CAT-002).

2. Confirm the universal New Hire Mandatory courses (TRN-CAT-003) and the relevant Security & Compliance tier (TRN-CAT-004).

3. Add the role-required program courses from the appropriate program document.

4. For managers and above, layer the applicable Leadership track (TRN-CAT-009).

5. Submit the assignment through the L&D administration tool. Automatic enrollment is described in TRN-CAT-010.

9. Companion Documents

ID Title
TRN-CAT-002 Role-Based Training Requirements Matrix
TRN-CAT-003 New Hire Mandatory Training Program
TRN-CAT-004 Security & Compliance Training Program
TRN-CAT-005 Technical Training Program for Engineering Roles
TRN-CAT-006 Field Workforce Safety & Technical Certification Program
TRN-CAT-007 Retail Workforce Training Program
TRN-CAT-008 Call Center & Customer Operations Training Program
TRN-CAT-009 Leadership & Management Development Program
TRN-CAT-010 Training Completion, Tracking & Certification Policy

10. Governance