Master Training Catalog Overview
1. Purpose
This Master Training Catalog Overview is the entry point for the enterprise training program. It consolidates mandatory, role-required, recommended, and optional courses across the corporate, engineering, retail, field, call center, sales, and leadership populations. It is used by HR during onboarding, by managers when reviewing team development plans, and by L&D Operations when administering the program.
Training described here applies to the same workforce segments and role profiles defined in the Hardware Catalog (HW-CAT-001 through HW-CAT-010). Role names used in this catalog match role names used there so that role-based assignments cross-reference cleanly.
2. Catalog Structure
The catalog is organized into seven program areas. Each program area is documented in its own companion document and owns the authoritative course detail for its scope.
| Program Area | Scope | Course Code Prefix | Companion Document |
|---|---|---|---|
| New Hire Mandatory | Day 1β30 universal training for every new hire | NEW- | TRN-CAT-003 |
| Security & Compliance | Annual mandatory training and tier-specific security training | SEC- | TRN-CAT-004 |
| Engineering Technical | Role-specific technical curriculum (software, network, AI, data, IT admin) | ENG- | TRN-CAT-005 |
| Field Workforce Safety & Certification | Safety training and device-specific certifications for field roles | FLD- | TRN-CAT-006 |
| Retail | Product knowledge, POS workflows, customer-service standards | RTL- | TRN-CAT-007 |
| Call Center & Customer Operations | Voice handling, escalation, quality, customer-data privacy in support contexts | CCO- | TRN-CAT-008 |
| Leadership & Management Development | New manager, people management, senior leader development | LDR- | TRN-CAT-009 |
3. Course Categories
- Mandatory β Required of every employee regardless of role. Failure to complete on schedule blocks access to corporate applications.
- Role-Required β Required for specific role profiles. Required at onboarding and on role change into that profile.
- Recommended β Aligned to a role profile but optional. May be required by a specific manager or team.
- Optional β Available to any employee whose role aligns with the prerequisite list. No deadline enforcement.
4. Course Status Definitions
- Active β Currently offered and required where applicable.
- New for FY26 β Introduced this fiscal year. May replace a prior course; transition is handled per TRN-CAT-010.
- Mature β Active and stable. Reviewed for content currency on the standard biennial cadence.
- Sunsetting β Scheduled for retirement within twelve months. No new enrollments accepted; existing enrollments complete as scheduled.
5. Course Attributes
Every course card in this catalog includes the following attributes so they can be applied consistently by managers, the assignment automation, and the L&D administration tooling:
- Course Code & Title
- Category (Mandatory / Role-Required / Recommended / Optional)
- Intended Audience (role profile list)
- Delivery Mode (self-paced online, instructor-led virtual, instructor-led in-person, blended, on-the-job, simulation/lab)
- Estimated Duration
- Completion Deadline (relative to start date, role change, or recurrence)
- Prerequisites
- Assessment Method (knowledge check, scored exam with passing threshold, practical demonstration, observed evaluation, none)
- Compliance Flag (regulatory category satisfied, if any)
- Recertification Cadence
- Owner / Program Lead
- Status
6. Role-Based Training Requirements (Summary by Workforce Segment)
This summary maps each workforce segment to the program areas that contribute training requirements for that segment. Detailed role-to-course assignments are in TRN-CAT-002. Program-specific requirements are in the program documents listed in Section 2.
| Workforce Segment | Applicable Program Areas |
|---|---|
| Corporate Office Staff | New Hire Mandatory; Security & Compliance (Tier 1 baseline; Tier 2 for sensitive-data roles); Leadership (managers and above) |
| Engineering | New Hire Mandatory; Security & Compliance (Tier 1, Tier 2; Tier 3 for IT Administrators and Security Operations Analysts); Engineering Technical; Leadership (tech leads and above) |
| Retail | New Hire Mandatory; Security & Compliance (Tier 1; payment-handling compliance); Retail; Leadership (store managers and above) |
| Field | New Hire Mandatory; Security & Compliance (Tier 1; Tier 2 for network access); Field Workforce Safety & Certification; Leadership (crew leads and supervisors) |
| Call Center & Customer Operations | New Hire Mandatory; Security & Compliance (Tier 1; customer-data privacy); Call Center & Customer Operations; Leadership (floor leads and supervisors) |
| Sales | New Hire Mandatory; Security & Compliance (Tier 1, Tier 2); Leadership (account managers and above) |
7. Demo Persona Reference
Where this catalog uses a concrete new-hire example, the example employee is Aiden Carter, an AI Engineer joining Bellevue HQ in FY26 Q2. Aidenβs manager is Devin. Role-required curriculum for AI Engineer is in TRN-CAT-005, Section 5. Aidenβs combined onboarding training plan is illustrated in TRN-CAT-002, Section 9.
8. How to Use This Catalog
1. Identify the employeeβs role using the Role-Based Training Requirements Matrix (TRN-CAT-002).
2. Confirm the universal New Hire Mandatory courses (TRN-CAT-003) and the relevant Security & Compliance tier (TRN-CAT-004).
3. Add the role-required program courses from the appropriate program document.
4. For managers and above, layer the applicable Leadership track (TRN-CAT-009).
5. Submit the assignment through the L&D administration tool. Automatic enrollment is described in TRN-CAT-010.
9. Companion Documents
| ID | Title |
|---|---|
| TRN-CAT-002 | Role-Based Training Requirements Matrix |
| TRN-CAT-003 | New Hire Mandatory Training Program |
| TRN-CAT-004 | Security & Compliance Training Program |
| TRN-CAT-005 | Technical Training Program for Engineering Roles |
| TRN-CAT-006 | Field Workforce Safety & Technical Certification Program |
| TRN-CAT-007 | Retail Workforce Training Program |
| TRN-CAT-008 | Call Center & Customer Operations Training Program |
| TRN-CAT-009 | Leadership & Management Development Program |
| TRN-CAT-010 | Training Completion, Tracking & Certification Policy |
10. Governance
- The catalog is reviewed quarterly by the L&D Council with participation from the Information Security Office, Field Operations Training, Retail Training, Customer Operations Training, Engineering Learning, and HR Operations.
- Course additions, retirements, and category changes are published in the FY26 Training Catalog Change Log.
- Exceptions to required training are tracked in the Training Exception Register and reviewed monthly.
- Questions should be routed to the L&D Service Desk through the standard intake channel.