Field Workforce Safety & Technical Certification Program

1. Purpose

This document defines the safety training and device-specific certifications required of the field workforce. Field roles cannot be dispatched until the applicable safety training is complete. Device-specific certifications are required before the field worker may independently use the corresponding equipment from HW-CAT-004.

2. Program Summary

3. Safety Courses

FLD-101: Field Safety Orientation

• Category: Mandatory (Field)
• Intended Audience: All field roles
• Delivery Mode: Instructor-led in-person
• Duration: 8 hours
• Completion Deadline: Before first dispatch
• Prerequisites: NEW-102
• Assessment Method: Practical demonstration
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Operations Training and Field Workforce Safety
• Status: Active

FLD-110: Personal Protective Equipment

• Category: Mandatory (Field)
• Intended Audience: All field roles
• Delivery Mode: Blended
• Duration: 3 hours
• Completion Deadline: Day 14
• Prerequisites: FLD-101
• Assessment Method: Practical demonstration of correct PPE selection and use
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

FLD-120: Working at Height

• Category: Role-Required
• Intended Audience: Senior field technicians, crew leads, and any technician performing elevated work (towers, poles)
• Delivery Mode: Instructor-led in-person with practical
• Duration: 16 hours over two days
• Completion Deadline: Before first elevated work
• Prerequisites: FLD-101; FLD-110
• Assessment Method: Practical demonstration in a controlled training environment
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

FLD-130: Electrical Safety

• Category: Role-Required
• Intended Audience: Field technicians performing energized work, outside plant engineers
• Delivery Mode: Instructor-led in-person
• Duration: 8 hours
• Completion Deadline: Before first energized work
• Prerequisites: FLD-101; FLD-110
• Assessment Method: Practical demonstration
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

FLD-140: Vehicle Operations & Defensive Driving

• Category: Role-Required
• Intended Audience: All field roles assigned a company vehicle
• Delivery Mode: Blended with road practical
• Duration: 8 hours plus a 2-hour road evaluation
• Completion Deadline: Day 14
• Prerequisites: FLD-101
• Assessment Method: Road evaluation by a certified evaluator
• Compliance Flag: Driver safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

FLD-150: RF Exposure Awareness

• Category: Mandatory (Field)
• Intended Audience: All field roles
• Delivery Mode: Self-paced online
• Duration: 60 minutes
• Completion Deadline: Day 14
• Prerequisites: FLD-101
• Assessment Method: Scored exam (passing threshold 85%)
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

FLD-160: Confined Space Awareness

• Category: Role-Required
• Intended Audience: Outside plant engineers and field technicians whose work may involve confined spaces (vaults, manholes)
• Delivery Mode: Instructor-led in-person
• Duration: 4 hours
• Completion Deadline: Before first confined-space work
• Prerequisites: FLD-101; FLD-110
• Assessment Method: Practical demonstration
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Workforce Safety
• Status: Active

4. Device-Specific Certifications

FLD-201: FieldPad RT7 Device Certification

• Category: Role-Required
• Intended Audience: All field roles issued a FieldPad RT7 (HW-CAT-004)
• Delivery Mode: Blended
• Duration: 4 hours
• Completion Deadline: Day 14
• Prerequisites: FLD-101
• Assessment Method: Practical demonstration of the field-workflow application set on a live FieldPad RT7
• Compliance Flag: None
• Recertification Cadence: On device-family change
• Owner: Field Operations Training
• Status: Active

FLD-210: LineTech HT4 Diagnostic Workflows

• Category: Role-Required
• Intended Audience: Field technicians (installation, repair), outside plant engineers
• Delivery Mode: Blended
• Duration: 6 hours over two sessions
• Completion Deadline: Day 30
• Prerequisites: FLD-101; FLD-201
• Assessment Method: Practical demonstration on a LineTech HT4
• Compliance Flag: None
• Recertification Cadence: On device-family change
• Owner: Field Operations Training
• Status: Active

FLD-220: Outside Plant Construction Practices

• Category: Role-Required
• Intended Audience: Cable plant / outside plant engineers
• Delivery Mode: Instructor-led in-person
• Duration: 24 hours over three days
• Completion Deadline: Day 60
• Prerequisites: FLD-101; FLD-110; FLD-130; FLD-160
• Assessment Method: Practical demonstration
• Compliance Flag: Workplace safety
• Recertification Cadence: Biennial
• Owner: Field Operations Training
• Status: Active

FLD-230: Fiber Splicing Fundamentals

• Category: Role-Required
• Intended Audience: Field technicians (repair, maintenance), outside plant engineers
• Delivery Mode: Instructor-led in-person with practical
• Duration: 16 hours over two days
• Completion Deadline: Day 60
• Prerequisites: FLD-101; FLD-110
• Assessment Method: Practical demonstration
• Compliance Flag: None
• Recertification Cadence: Biennial
• Owner: Field Operations Training
• Status: Active

5. Crew Lead and Supervisor Track

FLD-301: Senior Field Technician Crew Lead

• Category: Role-Required
• Intended Audience: Senior field technicians, crew leads
• Delivery Mode: Blended
• Duration: 12 hours over three sessions
• Completion Deadline: Day 60 from promotion or role start
• Prerequisites: FLD-101; FLD-110; FLD-120; FLD-130; FLD-140; FLD-150; FLD-201; FLD-210; LDR-101
• Assessment Method: Practical demonstration and peer feedback
• Compliance Flag: Workplace safety
• Recertification Cadence: Annual
• Owner: Field Operations Training and Leadership Development
• Status: Active

6. Role-Based Training Requirements

7. Dispatch Gating

The dispatch system checks the L&D administration tool for completion of FLD-101 plus all role-required safety courses before assigning a field worker to a dispatch. Workers who fall out of compliance during their tenure are removed from the active dispatch roster until remediated.

8. Recertification and Practical Re-Evaluation

• Safety courses require annual practical re-evaluation, not just course completion.
• Device-specific certifications (FLD-201, FLD-210) require re-evaluation only when the device family changes (for example, when a new generation of FieldPad replaces the RT7).
• Vehicle operations (FLD-140) requires an annual driving-record review in addition to the recertification course.