Technical Training Program for Engineering Roles
1. Purpose
This document defines the role-required technical training for engineering and technical roles. It complements the universal mandatory training (TRN-CAT-003) and the Security & Compliance Training Program (TRN-CAT-004). It supersedes any team-specific technical onboarding documents previously maintained at the team level.
2. Engineering Onboarding Bootcamp (Day 1–30)
ENG-101: Engineering Onboarding Bootcamp
- Category: Role-Required
- Intended Audience: All engineering roles
- Delivery Mode: Blended (self-paced online plus instructor-led capstone)
- Duration: 12 hours over the first three weeks
- Completion Deadline: Day 30
- Prerequisites: NEW-103
- Assessment Method: Capstone exercise
- Compliance Flag: None
- Recertification Cadence: On role change
- Owner: Engineering Learning
- Status: Active
- Notes: Covers the corporate engineering toolchain, source-control practices, code review conventions, and incident-response basics.
ENG-110: Development Environment & Toolchain
- Category: Role-Required
- Intended Audience: Software engineers, AI engineers, data engineers, network engineers (office-based)
- Delivery Mode: Self-paced online with hands-on lab
- Duration: 4 hours
- Completion Deadline: Day 14
- Prerequisites: NEW-103
- Assessment Method: Practical demonstration of a working development environment
- Compliance Flag: None
- Recertification Cadence: On role change
- Owner: Engineering Learning
- Status: Active
ENG-150: Technical Leadership Foundations
- Category: Role-Required (Senior SWE / Tech Lead)
- Intended Audience: Senior software engineers and tech leads
- Delivery Mode: Instructor-led virtual
- Duration: 6 hours over two sessions
- Completion Deadline: Day 90 from promotion or role start
- Prerequisites: ENG-101; ENG-110
- Assessment Method: Peer feedback exercise
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning and Leadership Development
- Status: Active
3. Network Engineering Track
ENG-201: Network Engineering Foundations
- Category: Role-Required
- Intended Audience: Network engineers (office-based and field-deployed)
- Delivery Mode: Blended
- Duration: 16 hours over four weeks
- Completion Deadline: Day 60
- Prerequisites: ENG-101
- Assessment Method: Scored exam (passing threshold 80%) and lab exercise
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning
- Status: Active
ENG-220: Cellular / RAN Operations
- Category: Role-Required
- Intended Audience: Network engineers
- Delivery Mode: Instructor-led virtual with lab
- Duration: 12 hours over three sessions
- Completion Deadline: Day 60
- Prerequisites: ENG-201
- Assessment Method: Lab exercise
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning
- Status: Active
4. AI Engineering Track (New for FY26)
ENG-301: AI Engineering Foundations
- Category: Role-Required (AI Engineer)
- Intended Audience: AI engineers, data engineers with AI workload responsibilities
- Delivery Mode: Blended (self-paced online plus instructor-led lab)
- Duration: 20 hours over four weeks
- Completion Deadline: Day 60
- Prerequisites: ENG-101; ENG-110
- Assessment Method: Capstone project reviewed by an Engineering Learning evaluator
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning
- Status: New for FY26
- Notes: Default required course for the AI Engineer role profile introduced in FY26. Aiden Carter is the canonical example new hire for this track.
ENG-310: ML Operations Practices
- Category: Role-Required (AI Engineer)
- Intended Audience: AI engineers, data engineers
- Delivery Mode: Instructor-led virtual with lab
- Duration: 8 hours over two sessions
- Completion Deadline: Day 60
- Prerequisites: ENG-301
- Assessment Method: Lab exercise
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning
- Status: New for FY26
ENG-320: Responsible AI Development
- Category: Role-Required (AI Engineer)
- Intended Audience: AI engineers, technical leads of teams that ship AI capabilities
- Delivery Mode: Instructor-led virtual
- Duration: 4 hours
- Completion Deadline: Day 60
- Prerequisites: ENG-301; SEC-101
- Assessment Method: Scored exam (passing threshold 85%) and case-study exercise
- Compliance Flag: Annual regulatory training
- Recertification Cadence: Annual
- Owner: Engineering Learning and Information Security Office
- Status: New for FY26
- Notes: Covers data sourcing, evaluation, sensitive-use review, and incident reporting for AI capabilities.
5. Data Platform Engineering Track
ENG-401: Data Platform Engineering
- Category: Role-Required
- Intended Audience: Data and platform engineers
- Delivery Mode: Blended
- Duration: 12 hours over four weeks
- Completion Deadline: Day 60
- Prerequisites: ENG-101; ENG-110
- Assessment Method: Capstone exercise
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning
- Status: Active
ENG-410: Data Governance for Engineers
- Category: Role-Required
- Intended Audience: Data engineers, AI engineers, software engineers handling customer data
- Delivery Mode: Self-paced online
- Duration: 3 hours
- Completion Deadline: Day 60
- Prerequisites: NEW-104; SEC-101
- Assessment Method: Scored exam (passing threshold 80%)
- Compliance Flag: Customer-data privacy
- Recertification Cadence: Annual
- Owner: Engineering Learning and Information Security Office
- Status: Active
6. IT Administration and Service Desk Track
ENG-501: IT Administration Fundamentals
- Category: Role-Required
- Intended Audience: IT administrators
- Delivery Mode: Blended
- Duration: 20 hours over four weeks
- Completion Deadline: Day 30
- Prerequisites: NEW-103; SEC-101
- Assessment Method: Practical demonstration
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: Engineering Learning and IT Operations
- Status: Active
ENG-510: Service Desk Operations
- Category: Role-Required
- Intended Audience: Service desk agents
- Delivery Mode: Blended
- Duration: 16 hours over three weeks
- Completion Deadline: Day 30
- Prerequisites: NEW-103; SEC-101
- Assessment Method: Practical demonstration on a representative ticket queue
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: IT Operations and L&D Operations
- Status: Active
- Notes: Service desk agents also complete CCO-110 Voice Handling Skills and CCO-201 Service Desk Tooling Fundamentals (TRN-CAT-008).
7. Continuous Learning Ladders
After completing onboarding-window technical training, engineers progress along role-specific continuous learning ladders. Ladders are not mandatory but are recommended for promotion readiness. Each ladder consists of three levels (Foundation, Practitioner, Advanced) and an annual elective allowance of forty hours per engineer for self-directed learning.
| Role | Continuous Learning Ladder | Annual Elective Allowance |
|---|---|---|
| Software Engineer | Software Engineering ladder (Foundation → Practitioner → Advanced) | 40 hours |
| AI Engineer | AI Engineering ladder (Foundation → Practitioner → Advanced) | 40 hours |
| Data / Platform Engineer | Data Engineering ladder | 40 hours |
| Network Engineer | Network Engineering ladder | 40 hours |
| IT Administrator | IT Administration ladder | 40 hours |
| Service Desk Agent | Customer Operations and IT ladder | 40 hours |
| Security Operations Analyst | Security Operations ladder | 40 hours |
8. Role-Based Training Requirements
| Role | Required Engineering Courses | Deadline | Recert |
|---|---|---|---|
| Software Engineer | ENG-101; ENG-110; SEC-310 | Day 30/60 | Annual (SEC-310) |
| Senior SWE / Tech Lead | ENG-101; ENG-110; ENG-150; SEC-310 | Day 90 | Biennial / Annual |
| AI Engineer | ENG-101; ENG-110; ENG-301; ENG-310; ENG-320; SEC-310 | Day 60 | Annual (ENG-320, SEC-310) |
| Data / Platform Engineer | ENG-101; ENG-110; ENG-401; ENG-410; SEC-310 | Day 60 | Annual (ENG-410, SEC-310) |
| Network Engineer (Office) | ENG-101; ENG-201; ENG-220; SEC-310 | Day 60 | Biennial / Annual |
| Network Engineer (Field) | ENG-201; ENG-220; FLD-101; FLD-201 | Day 60 | Annual (FLD-101) |
| IT Administrator | ENG-501; SEC-301; SEC-410 | Day 30 | Annual |
| Service Desk Agent | ENG-510; CCO-110; CCO-201 | Day 30 | Biennial |
| Security Operations Analyst | SEC-301; SEC-410; SEC-420 | Day 60 | Annual |
9. Worked Example — Aiden Carter, AI Engineer
Aiden Carter’s technical training plan, generated by the assignment automation when Aiden was added to the new-hire list with the AI Engineer role profile and reviewed by Devin:
- Day 1–14: ENG-101 (started); ENG-110.
- Day 15–30: ENG-101 (completed); ENG-301 (started).
- Day 31–45: ENG-301 (completed); ENG-310.
- Day 46–60: ENG-320; SEC-310.
- Anniversary +30 days: ENG-320 (annual recertification); SEC-310 (annual recertification).
Aiden’s issued device profile (per HW-CAT-002, Engineering Roles) is an EnduraBook 15 Pro paired with a ConnectPhone S5. Device-specific orientation is included in ENG-101.