Role-Based Device Assignment Matrix

1. Purpose

This document maps each employee role profile to its default and alternate hardware allocation. It is used by HR during onboarding requisitions, by hiring managers when approving device requests, and by IT during fulfillment.

2. How to Read the Matrix

Each role is assigned:

• Primary Device — the default issued at onboarding.
• Secondary Device — issued where role responsibilities require a second form factor (for example, a smartphone in addition to a laptop).
• Optional Add-Ons — available through standard request, not automatic at onboarding.
• Approval Tier — Standard, Restricted, or Exception-Only.

Devices referenced by name are detailed in HW-CAT-003, HW-CAT-004, HW-CAT-008, and HW-CAT-009.

3. Corporate Office Roles

4. Engineering and Technical Roles

5. Retail Workforce Roles

6. Field Workforce Roles

7. Call Center and Customer Operations Roles

8. Sales Roles

9. Special Provisions

• Dual-Form-Factor Allocations — Roles that require both a laptop and a tablet (for example, senior field technicians) must justify the dual allocation in the requisition. The justification is reviewed by the EUC team during fulfillment.
• Loaner Devices — Temporary assignments (under 30 days) are handled through the loaner-pool process and do not use the role-matrix allocation.
• Contractors and Managed-Service Partners — Default to the lowest-cost device that meets the role’s security and connectivity requirements unless contractually specified otherwise.
• Accessibility Accommodations — Requests for adaptive peripherals (alternative input devices, screen-reader-compatible monitors) bypass the role matrix and are processed through HR Accommodations.

10. Revisions and Exceptions

Role-to-device mappings are reviewed twice per fiscal year. Roles not listed in this matrix default to the closest analogous role and require IT confirmation before fulfillment. Exceptions are logged in the Hardware Exception Register.