New Hire Mandatory Training Program
1. Purpose
This document defines the universal training every new hire must complete within their first thirty calendar days of employment. The program ensures every employee starts work with a common baseline understanding of conduct, safety, information handling, and acceptable use, regardless of role.
2. Program Summary
| Course Code | Title | Delivery Mode | Deadline |
|---|---|---|---|
| NEW-101 | Code of Conduct | Self-paced online | Day 5 |
| NEW-102 | Workplace Safety Basics | Self-paced online | Day 5 |
| NEW-103 | Acceptable Use of Corporate Technology | Self-paced online | Day 5 |
| NEW-104 | Information Handling Fundamentals | Self-paced online | Day 10 |
| NEW-105 | Anti-Harassment and Respectful Workplace | Self-paced online | Day 10 |
| NEW-106 | Diversity & Inclusion Foundations | Self-paced online | Day 30 |
| NEW-107 | Reporting Concerns & Whistleblower Protections | Self-paced online | Day 30 |
| NEW-108 | Time, Attendance, and Expense Reporting | Self-paced online | Day 10 |
| SEC-101 | Information Security Awareness | Instructor-led virtual | Day 10 |
SEC-101 is owned by the Information Security Office and detailed in TRN-CAT-004.
3. Course Details
NEW-101: Code of Conduct
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 45 minutes
- Completion Deadline: Within 5 business days of start date
- Prerequisites: None
- Assessment Method: Scored exam (passing threshold 80%)
- Compliance Flag: Annual regulatory training
- Recertification Cadence: Annual
- Owner: Legal & Compliance, with L&D Operations
- Status: Active
NEW-102: Workplace Safety Basics
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 30 minutes
- Completion Deadline: Within 5 business days of start date
- Prerequisites: None
- Assessment Method: Knowledge check
- Compliance Flag: Workplace safety
- Recertification Cadence: Annual
- Owner: HR Operations
- Status: Active
- Notes: Field workforce roles also complete FLD-101 in addition to NEW-102.
NEW-103: Acceptable Use of Corporate Technology
- Category: Mandatory
- Intended Audience: All employees with issued devices
- Delivery Mode: Self-paced online
- Duration: 45 minutes
- Completion Deadline: Within 5 business days of start date
- Prerequisites: None
- Assessment Method: Scored exam (passing threshold 80%)
- Compliance Flag: Annual regulatory training
- Recertification Cadence: Annual
- Owner: Information Security Office and L&D Operations
- Status: Active
- Notes: Covers acceptable use across all device classes in the hardware catalog, including bring-your-own-device boundaries.
NEW-104: Information Handling Fundamentals
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 60 minutes
- Completion Deadline: Within 10 business days of start date
- Prerequisites: NEW-103
- Assessment Method: Scored exam (passing threshold 80%)
- Compliance Flag: Customer-data privacy
- Recertification Cadence: Annual
- Owner: Information Security Office
- Status: Active
- Notes: Introduces data classification, handling rules by classification, and the role of the corporate management console.
NEW-105: Anti-Harassment and Respectful Workplace
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 60 minutes
- Completion Deadline: Within 10 business days of start date
- Prerequisites: None
- Assessment Method: Scored exam (passing threshold 80%)
- Compliance Flag: Annual regulatory training
- Recertification Cadence: Annual
- Owner: HR Operations
- Status: Active
NEW-106: Diversity & Inclusion Foundations
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 60 minutes
- Completion Deadline: Within 30 calendar days of start date
- Prerequisites: None
- Assessment Method: Knowledge check
- Compliance Flag: None
- Recertification Cadence: Biennial
- Owner: HR Operations
- Status: Active
NEW-107: Reporting Concerns & Whistleblower Protections
- Category: Mandatory
- Intended Audience: All employees
- Delivery Mode: Self-paced online
- Duration: 30 minutes
- Completion Deadline: Within 30 calendar days of start date
- Prerequisites: NEW-101
- Assessment Method: Knowledge check
- Compliance Flag: Annual regulatory training
- Recertification Cadence: Biennial
- Owner: Legal & Compliance
- Status: Active
NEW-108: Time, Attendance, and Expense Reporting
- Category: Mandatory
- Intended Audience: All employees with expense or timekeeping responsibilities
- Delivery Mode: Self-paced online
- Duration: 45 minutes
- Completion Deadline: Within 10 business days of start date
- Prerequisites: None
- Assessment Method: Knowledge check
- Compliance Flag: None
- Recertification Cadence: On policy change
- Owner: HR Operations and Finance Operations
- Status: Active
4. Recommended Schedule
| Window | Activity |
|---|---|
| Day 1 | Begin NEW-101 and NEW-102 as part of the Day 1 onboarding agenda; review the new-hire welcome packet. |
| Day 2–3 | Complete NEW-101, NEW-102, and NEW-103 during scheduled onboarding time blocks. |
| Day 4–5 | Complete NEW-108 and begin NEW-104. |
| Day 6–10 | Complete NEW-104, NEW-105, and SEC-101 (instructor-led virtual session scheduled by the assignment automation). |
| Day 11–30 | Complete NEW-106 and NEW-107 in available time. The assignment automation begins enrolling role-required courses during this window. |
5. Role-Based Training Requirements
All roles complete the universal mandatory training listed above. The role-specific additions noted below clarify how this baseline interacts with each workforce segment:
- Corporate Office Roles — Complete the program as scheduled. No additional new-hire-specific additions beyond the baseline.
- Engineering Roles — Complete the program as scheduled. Engineering-specific role-required training begins enrollment in parallel; see TRN-CAT-005.
- Retail Roles — Complete NEW-101 through NEW-103 before first customer-facing shift. Retail role-required courses are in TRN-CAT-007.
- Field Roles — Complete NEW-102 plus FLD-101 Field Safety Orientation (TRN-CAT-006) before being assigned to dispatch. Field roles cannot be dispatched until both are complete.
- Call Center Roles — Complete NEW-104 before being granted access to customer-account systems. CCO-prefix role-required courses are in TRN-CAT-008.
- Sales Roles — Complete the program as scheduled; SEC-201 is required before being granted access to customer-account systems.
6. Failure to Complete
Devices and application access are tied to compliance status in the corporate management console. Employees who have not completed the universal mandatory training within the listed deadlines are flagged in the compliance dashboard. The escalation path is detailed in TRN-CAT-010, Section 6.
7. Recertification
Most universal mandatory courses are required annually. The assignment automation enrolls each employee in the next year’s instance thirty days before their anniversary. Completing the recertification is the responsibility of the employee, with the manager notified at fifteen days and seven days before the due date.